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Administration & Digital Services, Papenburg
Digital Papenburg
Most people only have dealings with the city when they need something: a permit, an ID card, or some information. It is precisely at these moments that it becomes clear whether a city is functioning properly. I know the local government from the inside.
The problem
People often have to wait months for a simple authorisation, and responsibilities are unclear. It is not a lack of goodwill on the part of staff that is the problem. What is lacking is a clear stance from the top.
Here’s exactly how I do it
- › Streamlined procedures for standard cases, clear lines of responsibility and a prompt response.
- › Digital Papenburg: a direct link to the town, available round the clock.
- › Involvement in every neighbourhood, all year round, not just at election time.
- › The data remains in Europe and is owned by the city, whilst operations are carried out by partners from the region.